About netcup

About netcup

netcup is offering high-quality services in operating and managing web hosting accounts, domains and servers. Located in Karlsruhe, the Internet Service Provider (ISP) today counts more than 200,000 customers, including individuals as well as notable companies. A wide range of products with high-quality standards at fair prices - that is what makes netcup's success.

netcup was founded as a one-man business by Felix Preuss and was merged to netcup GmbH in 2008, where he has been CEO until 2020. Since 2016, netcup - today managed by Alexander Windbichler and Oliver Werner - is part of the Anexia group. This partnership offers netcup access to joint developed technologies and a strong network.

netcup is member of RIPE, DENIC, eco e.V. and other organizations. Numerous awards testify the quality of netcup's services, such as the repeated positioning as "Best Webhoster of the Year" in the reader's choice of HOSTtest or the Hosting & Service Provider Award in Platin awarded by Vogel IT. More about netcup's awards can be found here.

As ecologically aware Internet Service Provider netcup uses 100% green electricity.


Our Quality Standards

The key in quality management at netcup is listening: Being in a frequent exchange with our customers allows us to keep and improve our quality.

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  • Qualified staff: All customer servers are only managed by employees with a technical professional training or studies in relevant subjects.
  • Error-free products: Our quality management makes sure that occurring errors are fixed very fast. Afterwards, we analyze those errors to learn from them and get better.
  • Security: Our products are designed to be reliable and to protect your data. Slow host systems or a bad internet connection? Not with netcup.
  • Functionality: All our products have a high level of functionality to fit as many customer needs as possible.
  • Scalability: Every product is, as far as it is technically realizable, scalable and extendable if the offered services aren't enough.
  • Competent support: Our service desk team is regularly upskilled. We are pleased to help our customers via e-mail or on the phone.
  • Low prices: We offer a value for money that you can trust in. Doing so, netcup is an Internet Service Provider with one of the best prices on the market.

We only use brand-name hardware. Every component is redundantly available to prevent possible outages. If a hardware error should occur at one of our data centers, our technicians are there 24/7 on-site to eradicate the cause.