Privacy Policy

We at netcup GmbH greatly appreciate your interest in our website, our range of products and services, and our company. Despite taking every possible care to check links to third-party content, we can assume no liability for such sites.

We take the protection of your personal data very seriously and comply with privacy laws and regulations at all times. Personal data is collected by this website only where necessary for technical reasons. Under no circumstances is this data ever sold on. Data is disclosed to third parties only in cases where this is absolutely necessary in order to provide you with the services/products that you have purchased from us (e.g. when registering a domain).

The following Policy summarises the ways in which we guarantee your privacy, as well as the types of data we collect and the reasons for their collection.

1. Data collection and processing

Our server collects data every time our website is accessed and every time a file from our website is retrieved. This data is stored for internal use by the system and for statistical purposes. Types of data logged: name of file accessed, date/time of retrieval, volume of data transferred, notification of successful retrieval, web browser, monitor resolution and client referrer/hostname.

The IP addresses of the client computer are also logged.

The types of data mentioned above cannot be used by netcup GmbH to identify individuals. These items of data are not aggregated with data from other sources; this data is ultimately deleted after being used to prepare statistical reports.

Other items of personal data are collected only when you provide us with these details voluntarily (as part of a query or an order, for example).

2. Use and disclosure of personal data

In cases where you have provided us with your personal data, we will use this data only to respond to your queries, to fulfil any contracts that we have agreed with you, to verify your identity or to complete technical administration work. We also store your telephone number in order to contact you as quickly as possible in the event of incidents (and particularly where your account presents a risk to third parties), so as to avert or at least minimise the danger and/or the risk of consequential damages.

Your personal data is disclosed or otherwise disseminated to third parties only with your prior express approval or in the following specific situations: for the purposes of contract completion, and the forwarding of order details to suppliers in particular; for billing purposes; in response to a legally enforceable administrative or court order; in cases where an abuse of our service has been detected; if a breach of our general terms and conditions of business has occurred; and, lastly, if you are in arrears with payments and the payment demand has been passed to a debt collection agency. If you have previously agreed to the ongoing use of your data, you may revoke this consent at any time.

When you place domain orders, your data will be published in the corresponding WHOIS directories. The exact items of data published here will depend on the top-level domain. The relevant domain name registry rules apply in each case. Misuse of this data is prohibited in accordance with registrar policy.

Deletion of the personal data stored is carried out if you revoke your consent for this storage, if knowledge of this data is no longer necessary in order to fulfil the purpose for which the data was stored in the first place or if such storage is no longer permitted for any legal reasons.

3. Right to information

You have the right to obtain information about your personally-identifiable data at any time, including the source and recipient of this data, and the reasons for storage. You are welcome to make a postal request for information about stored data. To verify that you are authorised to obtain this personally identifiable data, please enclose a copy of your passport or German ID card with your request letter.

4. Security

We make every effort to store your personal data so it cannot be accessed by third parties. We do so by deploying every possible means of technical and organisational security. As a rule, passwords are encrypted before storage. All databases that contain personally identifiable data are password-protected. Since we cannot guarantee end-to-end data security when communicating by email, we would always recommend that you use the postal service to communicate confidential information.

5. Further information

We value your trust. Accordingly, we want to ensure that we leave no questions unanswered as regards the processing of your personal data. If you have any questions that have not been answered by this Privacy Policy, or if you need further information about a specific section, please don't hesitate to contact Mr. Felix Preuß.