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Support: Mon-Fri 10 AM to 6 PM (German time) +49 721 754 0 755 0


Support with a capital S!

Our freephone support hotline

The netcup Support Team is ready to take your call Monday to Friday from 10 AM to 6 PM (German time) on our free telephone number*.

For support questions, please call +49 721 7540 755 0


Valuable tips and instructions

Valuable tips and instructions about the products of netcup see the netcup Wiki.

netcup Wiki >

Shared self-help in our Customer Forum

Post queries and get help from our netcup Customer Forum. Our Forum offers you a place to solve general problems encountered, offer and receive help or simply share your experience.

Customer Forum >

Email support

We offer an email support service for urgent incidents. Please use our contact form to submit a ticket.

Contact form >

* Calls are free from the German fixed-line network; calls from mobiles may incur charges!