Contact/support form

We are ready to respond to your support form queries seven days a week between the hours of 8 AM and 10 PM. Whenever you need to contact us, just use the form below to send us a message.

Our guarantee: We guarantee a same-day response to all support tickets received by 5 PM on Mondays to Fridays (excepting public holidays).

Your name:
Customer number (if available):
Telephone number (optional):
Email address:
Your message:

Further Offers

In accordance with the directive 2006/112/EG as amended, the rates may vary depending on the country of residence
of the customer. All prices are inclusive of applicable VAT as levied in Germany.

netcup GmbH is a listed member of RIPE, the Regional Internet Registry for IP addresses in Europe. netcup is a EURid-accredited registrar. EURid is the Internet registry for domains with the ".eu" extension. Since 24 November 2011, netcup GmbH has been proud to count itself a member (no. 0997) of the "eco Association of the German Internet Industry". As HPE Silver Partner, we focus on brand hardware from HPE. Our routers and switches are made by Juniper. In the network segment, Juniper is known as a quality, high-performance hardware brand. netcup protects the environment and relies on green electricity. We also provide Paypal as payment method.