Support: Mon-Fri 10 AM to 6 PM (German time) +49 721 754 0 755 0

Team Lead Customer Service (m/f/d)

Be Yourself - Because that's how we want You to be

We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If You want to take yourself and our products further, then come to us and shape the future of netcup!


Team Lead Customer Service (m/f/d)

ab sofort | full time | Klagenfurt, Karlsruhe

You have an eye for processes, work in a structured manner and have a pragmatic approach when it comes to implementing things. You are empathetic, want to take responsibility and convince with your commitment and your winning hands-on mentality. Customer satisfaction is your maxim on the basis of which you want to help shape the expansion of our customer support and actively contribute to change.
Profile

#PROFILE

You have an eye for processes, work in a structured manner and have a pragmatic approach when it comes to implementing things. You are empathetic, want to take responsibility and convince with your commitment and your winning hands-on mentality. Customer satisfaction is your maxim on the basis of which you want to help shape the expansion of our customer support and actively contribute to change.


Wanted

#WANTED

  • experience in the field of customer support

  • First leadership experience as well as experience in KPI based team management

  • Ability to work in a team and strong communication skills

  • Service-oriented way of working and high service orientation

  • IT affinity, technical interest especially in the field of web hosting

  • Excellent German and good English skills, both written and spoken


Benefits

#WHAT WE OFFER

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
Have we sparked your interest?
We look forward to your expressive application!

#ABOUT

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Kunden

Worldwide, we serve over 75,000 satisfied customers with 150,000 domains.

Qualitt

Our quality has been won several awards - picking up a "Very good", from CHIP computer magazine.

ANX-Gruppe

Part of the Anexia Group, with over 300 employees and more than 10 office locations worldwide.


netcup
anexia
Telematica
Datasix
SSP-Europe
emerion

Do You still have questions?
Marina MAROS
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