Cancellation policy

You can revoke your contractual declaration in writing (e.g. letter, email) within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations pursuant to § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation is sufficient to comply with the revocation period.
The revocation is to be sent to:

netcup GmbH
Daimlerstraße 25
76185 Karlsruhe
Phone: +49 721 754 0 755 0
email


Consequences of revocation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the goods or services received in full or in part or only in a deteriorated condition, you must compensate us for the loss in value. Obligations to reimburse payments must be fulfilled within 30 days.
The period begins for you when you send your declaration of revocation and for us when we receive it.
In the case of domain registrations, the consumer acknowledges that this is a product selected according to individual customer requirements and that the contract is already fulfilled upon completion of the domain registration.
There is therefore no right of withdrawal in this respect and the fee agreed for the first year must be paid in any case. The statutory right of withdrawal exists only for the agreement on the provision of the domain.


Special notes:

Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal. Corporate customers have no right of withdrawal, as the law only grants consumers, but not entrepreneurs, a right of withdrawal for distance selling contracts.


Status 14th December 2023